In order to improve the level of service it is critical that the organisation has an understanding of ITIL and its relevant processes. KSM offers standard and customised ITIL training.

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An Information technology audit (or IT audit) is a review of the controls within an entity's technology infrastructure. KSM provides a detailed audit of the Service Desk and related services.

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Before you can set off on the journey to improving your service it is essential to know how well you are currently doing. KSM has the necessary tools to help you define / measure your current state.

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In a market overwhelmed by tool providers and salesmen it is essential to know what tool best suites your organisation. KSM will assist you in making an informed decision on buying the most suitable helpdesk tool.

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Whether you are setting up a new helpdesk or re-inventing an existing one, KSM has the tools and the knowledge to guide you.

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Our specialists have extensive knowledge on what makes a Service Level Agreement good. KSM can help you in the negotiation, definition and evaluation of SLA's.

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ITSM News:
from the ITSM Portal